Senior Associate Engineer - Networks

Key Responsibilities : Monitor customer infrastructure components like servers, networks, firewalls using monitoring tools as part of the NOC team. Ensure that effective follow-up communication via mail and phone is delivered to keep customer aware of the developments on his/her reported issue. Develop strong working relationships with on-site engineers and work together as a single team. Provide L1/L2 support and resolution in as many of the following technical areas as possible: Network acces…