Senior Manager - Branch Operations - Freight Forwarding

Description Operational Management Lead and manage end-to-end Import and Export operations. Ensure timely shipment execution from booking to final delivery. Monitor shipment milestones and proactively resolve operational bottlenecks. Ensure adherence to agreed customer SOPs and service level agreements (SLAs). Drive operational efficiency through standardized processes and automation. Review daily operational dashboards and ensure smooth workflow across branches. Customer Service Excellence Ens…