Senior Platform Support Engineer

Job description What youll do: Assist our clients and client teams in questions about the functionality and configuration ofour SaaSapplications Develop documentation and the Technical Support Knowledge Base to reducetroubleshooting time and drive faster issueresolution Develop process and procedures to increase issues resolution by Tier 1 Help Deskstaff Troubleshoot software related problems over the phone andremotely Escalate issues to Operations and Development teams with reproducible test c…