Service Desk Engineer / Data Centre Operations (HCL Fresher Drive)

• Provide first-level technical support for IT infrastructure issues • Support Windows Server, Unix, Mainframe, and SharePoint environments • Manage Active Directory user and access issues • Monitor system alerts and escalate critical incidents • Maintain incident logs and update resolution status • Coordinate with technical teams for issue resolution Skills: Active Directory, Data Centre Operations, Customer Support, Windows Server, Service Desk, Unix Experience: 1.00-3.00 Years