ServiceDesk Senior - ITIL

'• Answers the customers' contacts via agreed channels and record reported issues. • Identifies issues, apply fixes and investigate root causes using processes & industry knowledge • Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail • Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance • Acts as coach & an escalation point for less experienced colleagues • Ideally Universi…