Sky Service RL-L & D Manager-Customer Experience Center-Contact Centre Inbound

Description Job Description Grade: M2/M3 Role: Learning & Development Manager The role is critical in shaping the performance and on boarding experience of our new joiners. JOB Role: Learning and Development Manager M2 grade and above with min 2 to 3 years of experience as mentor To coach and mentor the new Joiners on handling customer queries with confidence Conduct the structured training programmes on system, compliance and Customer handling To continuously support the team on floor on the p…