Sr. Technical Associate (no outstation candidates)

Job Role Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support Working closely with L1 level support team and development team to identify and troubleshoot reported issues Analyze and debug issue that has been reported by customer. Identification and escalation of issues to appropriate team for urgent attention. Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and pro…