Supervisor, SAM & CLH

ROLE OVERVIEW The Software Asset & CLH Analyst III is the shift lead and technical anchor for one of the three IST-anchored shifts. The role carries two things at once: operational command of the shift — queue ownership, escalation resolution, and the handover into the next window — and the deepest technical expertise on the team, covering Corporate License Hosting server operations and the high-risk legal and contractual gating that junior levels are not authorised to clear. On the CLH side th…