Team Lead - Training & Operations

Job Description: Work Location: Baroda - Onsite Shift Timings - Day Shift ( Twice in a Month - Half Day/Half Night Shift - 6 PM to 3 AM) Job Purpose: Training, Reporting & Feedback Review with Onshore Team. Key Responsibilities: Collaborating with Onshore for Feedback & New Process Updates. Highlighting Key Issues & Feedback to Management. Managing the Queue for All Processes. Managing the Escalation Ratio of the VIS Process Experience in managing Cross-Functional Teams and coordinating with Mu…