Technical Application Specialist - E10/Kinetic

Duties & Responsibilities Engage with customers via phone, email, and chat to diagnose technical or system issues, perform troubleshooting, and test and implement solutions. Escalate cases when necessary with comprehensive documentation. Follow standard procedures to investigate and resolve client-server application issues involving Microsoft SQL, web servers, network printers, and client printers. Utilize strong interpersonal and technical skills to resolve issues where standard procedures may…