Voice Specialist
EquipmentShare
📍 Bangalore, Karnataka, India
via EquipmentShare Greenhouse
Full-TimeOn-SiteSenior
Description
RESPONSIBILITIES Answer customer calls as needed per the call volume when directed by supervisor or Workforce. Act as subject matter expert and support agents by answering questions within a 2-minute turnaround time. If resolution exceeds 2-minutes, check-in with the agent to assure the request is in progress. In addition to providing answers, if applicable, guide the agent to resources or materials where the answer is available Provide feedback to Team Leads and Supervisors on frequently asked…
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