Workforce Management Senior Manager

Job Description The WFM Team Lead – Scheduling & Intraday leads the end-to-end tactical execution layer of Workforce Management, integrating schedule optimisation, weekly workforce steering, real-time operational control, and incident response under a single, cohesive leadership structure. This role ensures that approved capacity strategies are translated into structurally sound, compliant schedules (0–30 day horizon), proactively adjusted through weekly tactical steering, and actively protecte…