BALENCIAGA Assistant Manager, Retail Performance & Omnichannel

About us Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga. Your opportunity We are seeking an Assistant Manager, Retail Performance & Omnichannel to join our Southeast Asia & Oceania (SEAO) team, based in Singapore. Reporting to the Senior Retail Excellence Manager, this role will be responsible for driving retail performance through data analytics, omnichannel initiatives, and strategic project management across Singapore, Thailand, Malaysia, Australia, and New Zealand. This position plays a critical role in transforming business data into actionable insights that support commercial decision-making and enhance retail performance. As the regional retail performance analyst, you will monitor key business metrics including retail sales, client engagement, client segmentation, omnichannel performance, and operational KPIs to identify opportunities, risks, and emerging trends. In addition, you will lead and coordinate omnichannel projects across the region, ensuring successful deployment of new retail tools, processes, and initiatives that enhance the client journey and support business growth. Working closely with Retail, CRM, E-commerce, Operations, Finance, IT, and regional stakeholders, you will contribute to delivering a seamless omnichannel experience while driving operational excellence in line with Balenciaga's brand standards.