BALENCIAGA Senior Client Engagement Officer

About us Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga. Your opportunity We are seeking a Senior Client Engagement Officer to join our Southeast Asia & Oceania (SEAO) team, based in Singapore. Reporting to the Senior Retail Excellence Manager, this role is responsible for planning, executing, and optimizing in-store client engagement initiatives to elevate the client experience across luxury retail environments. This role drives meaningful client interactions through curated activations while leveraging data insights to enhance clienteling strategies and business outcomes. In addition, the role supports retail teams in developing a deeper understanding of customer demographics and translates client engagement data into actionable insights, strengthening client relationships and driving more targeted, effective engagement strategies.