Concierge

Job Purpose Primarily responsible to greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner. In addition to assist guests with luggage, Concierge are also responsible to collect and distribute post, parcels. Also deal with general enquiries and ensuring the lobby and forecourt areas are always clean and tidy. Primary duties and responsibilities Checks the daily arrival list for VVIP’s or guests with special need. To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested. Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner. Assist guests with luggage to the front desk. Escorts guests with to room, placing luggage in room...