Consumer, Retail Channels, Cards Tech Associate Principal Specialist SG

Description Key Responsibilities: Technical Support and Incident Management Provide level 2 support for consumer banking applications issues, for Consumer applications (such as ATM, eStatements, Digital Acquisition platforms - Personal Loan, Premium Financing, eMortgage) Attend to system alerts, perform diagnostics, and timely escalates the issues to Tech Head and / or vendor (when necessary) Follow IT Incident Management SOP, to track and resolve the tickets raised by users System Maintenance …