F&B Dining & Guest Experience Executive

The F&B Reservation Agent is responsible for handling restaurant reservations efficiently and professionally while delivering excellent guest service. This role ensures accurate booking management, effective communication with outlets, and a smooth dining experience for all guests. Key Responsibilities Handle all restaurant reservations via phone, email, WhatsApp, and reservation systems Provide accurate information on restaurant concepts, menus, operating hours, promotions, and special events Record and update reservations accurately in the system Coordinate closely with restaurant managers and service teams to ensure smooth seating arrangements Handle special requests (birthday, anniversary, dietary requirements, VIP guests, etc.) Manage walk-in inquiries and waiting lists professionally Follow up on confirmations, cancellations, and no-shows Maintain guest profiles and preferences for future visits...