F&B OPERATIVE (ROOM SERVICE)

- Deliver food and drinks to guest rooms on time and make sure every order is correct. - Set up food trays or tables in guest rooms with the correct cutlery, plates, glasses, condiments, and serving items. - Collect used trays, plates, cups, glasses, and utensils from guest rooms after guests have finished their meals. - Work closely with the kitchen, stewarding, and other department members to provide good and timely room service. - Check that there are enough supplies and equipment, such as trays, cutlery, napkins, and menus, before service begins. - Respond politely to guest requests and help with special requests whenever possible. - Prepare guest bills and process payments according to hotel procedures. - Keep yourself clean and neat, wear the correct uniform, and follow food safety and hygiene rules. - Know how to use the Micros POS system to take orders and process payments.