Field Service Manager (Semiconductor Equipment)

About the role Lead the Field Service team that installs, qualifies, maintains and repairs semiconductor test equipment for customers worldwide. Key responsibilities People: Lead, coach and develop Field Service Engineers and Site Leads, and manage performance, engagement, succession and staffing Customer support: Oversee installation, qualification, maintenance and repair, act as the escalation point for critical issues, and keep customers satisfied Operations: Track service KPIs (response tim…