Front Office Manager

Main Duties - Train, cross-train, and retrain all front office personnel to ensure they are knowledgeable, skilled, and capable of delivering exceptional service - Prepare staff schedules, monitor attendance, and manage staffing levels to meet operational needs - Participate in the recruitment, selection, and onboarding of front office personnel - Evaluate and review the performance of front office staff, providing coaching, feedback, and counseling to ensure professional growth and high-quality service - Maintain effective working relationships and open communication with all hotel departments to ensure seamless coordination and guest satisfaction - Oversee master key control, ensuring security and compliance with hotel policies - Verify that accurate room status information is maintained and properly communicated to all relevant departments, including Housekeeping and Reservations - Uphold the hotel’s...