Guest Relations Officer

Job Purpose Attend to guests courteously and deal promptly with their requests and queries and allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps. Primary duties and responsibilities Welcome guests during check-in and giving a fond farewell to guest while check-out. Providing excellent customer service as per hotel standards. Check on VIP reservations and complete their pre-registration formalities. To handle all guests without bias and prejudice. Handling guest complaints and concerns in an efficient and timely manner. Providing information regarding the Hotel, town attractions, activities, etc. Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. Co-ordinate with housekeeping for clearing of rooms. Have up to date information on daily room...