Guest Service Agent (Telephone Operator/Executive Club Lounge)

Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests Check guests in, issue room keys, provide information on hotel services and room location Ensure required identification is taken from guests at check-in in line with local legislative requirements Answer phones in a prompt and courteous manner Up-sell rooms where possible to maximise hotel revenue Answer, record and process all guest calls, messages, requests, questions or concerns Record guest preferences in the system Check guests out, including resolving any late or disputed charges Accurately process all cash and credit card transactions using established procedures Issue,...