Intern - Food & Beverage

General · Handles all telephone calls courteously and efficiently. · Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes. · Knows the complete beverage selection including wines, cocktails and daily specials/selling objectives as mentioned in the service briefing. · Implements opening and closing duties in accordance with standards. · Handles guest complaints in accordance with service recovery guidelines. · Liaises with kitchen and bar with regards to special requests. Outlet Service · Sets up outlet and service stations on time before service and according to standards....