Intern - Front Office

§ General o Reads the logbook daily and take action accordingly. o Provides information regarding the hotel’s facilities & services. o Ensures to always be informed of VIP in-house and daily functions. o Handles guest complaints in accordance with service recovery guidelines. § Front Desk o Assigns rooms and checks in/out guests in accordance with established standards. o Checks guest history of all arrivals on shift and gets familiarized with the information. o Greets and addresses guests by name. o Thanks every guest when they depart. o Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure. o Handles the following situations in accordance with hotel policy: § Early arrivals and late...