Manager (Digital Communications & Customer Experience)

[What the role is] At the Energy Market Authority (EMA), we do more than keep the lights on. As Singapore’s energy market regulator and industry developer, we work to ensure a reliable, secure and sustainable energy supply for homes, businesses and the economy. As Singapore’s energy landscape evolves, customer experience plays an increasingly important role in how we engage, communicate and build trust with the people we serve. From strengthening service operations and case management processes…