Reinvention Lead – Customer Experience & Channels

The senior customer transformation lead for Avanade Next. Owns how AI changes customer growth, engagement, digital channels, assisted service and contact centre operations across sales, service and support. KEY RESPONSIBILITIES Customer Growth & Experience Leadership Own the Customer Experience & Channels domain across APAC. Lead Avanade Next thinking on AI-enabled customer growth, personalisation, loyalty, digital service and assisted channels. Build senior market presence through executive wo…