Reservation Executive

Job Summary Responsible for handling hotel room reservations, ensuring accurate booking arrangements, providing excellent customer service and maximising room occupancy and revenue through effective reservation management. Key Responsibilities Handle incoming room reservation enquiries through telephone, email, online booking platforms and other communication channels. Process individual and group room reservations, amendments, cancellations and special requests accurately. Provide guests with information on room types, rates, hotel facilities, promotions and booking policies. Ensure all reservations are properly entered and updated in the Property Management System (PMS). Monitor room availability, rates and inventory to ensure accurate room allocation and maximise occupancy. Coordinate with Front Office, Sales, Housekeeping and other relevant departments to ensure smooth guest arrivals and special arrangements....