Service Partner Library Officer

Job Responsibilities Support daily backend and branch library operations. Attend to patron enquiries on memberships, accounts, programmes and digital services. Handle damaged items, lost and found items, service collateral and redemptions. Support incident management, fire alarms and basic system troubleshooting. Brief and monitor volunteers, and address or escalate volunteer feedback. Manage deliveries, vendor access, keys, visitor logs and incoming calls. Monitor branch operations, conduct ho…