Technical Field Engineer

What success looks like in this role: Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements Create / update and track ticket in ticketing tool to closure observing SLA commitments Escalate when necessary in accordance to escalation matrix Perform regular preven…