User & Production Support Manager

Technical Skills Required : Unix , PL/SQL Key responsibilities Check with 1st line to clarify questions about the content of the incident record or the classification Collect further information from end-users/customer if necessary Diagnose what the incident could be triggered by Verify the result of the initial support by consulting the KEDB (Known Error Database) Check if further information gathering and / or different parameters are providing a match in the KEDB Deep-dive investigation of i…