Apoio ao cliente língua alemã - REMOTE teletrabalho

What you'll do: - Support customers with orders, deliveries, returns, refunds, and payment-related questions - Investigate shipping issues and coordinate with couriers and internal teams - Review order information and process customer requests accurately - Collaborate with colleagues across different departments to ensure a smooth customer experience What we're looking for - Fluent German (C1) level and English B2 - Strong communication and problem-solving skills - Customer-oriented mindset with a positive, can-do attitude - Previous back-office, customer support, order management, or SAP experience is a plus What You Get Total Monthly Compensation Package - €1,523.16 gross/month, including: - Base salary - Christmas & Holiday bonuses paid monthly - Monthly meal allowance paid on a tax-free benefit card - Private health insurance from Day 1 - Performance bonus based on quality, productivity, and attendance - Equipment provided for remote work - Portuguese employment contract with all legal benefits - Up to 22 vacation days per year - Real opportunities for career growth within an international environment Please note: Income Tax and Social Security contributions apply according to Portuguese legislation and individual circumstances. Schedule - 40 hours per week - Rotational shifts Monday–Sunday between 07:00 and 24:00 - Occasional overtime depending on business needs Training: - 15–20 working days - Monday to Friday, 09:00–18:00 - Conducted entirely in English Vaga em regime 100% remoto.