Buyer Claim Support Agent - French Speaker (M/F/X)

Are you ready to dive into the fascinating world of automotive commerce? We're looking for a dynamic and organized French-speaking professional to play a crucial role in supporting vehicle purchase and sales operations for a leading company in the automotive sector. If you have a passion for logistics, contracts, and business management, and are fluent in French, this is your opportunity! Claim Reception & Validation o Monitor and review claims submitted via Salesforce (SF) and email. o Assess if claims meet eligibility criteria based on terms and conditions. Claim Evaluation & Decision Making o Review buyer-provided evidence and internal data. Conduct additional checks using internal tools if necessary. Request missing information from buyers or selling countries when needed. Process claims according to protocol, including financial settlements and communication. Follow-Up on Pending Claims o Track and resolve cases requiring additional information. Ensure timely payments for approved claims. Buyer Communication & Case Resolution Provide buyers with clear and justified claim decisions via email. Timely Processing & Prioritization o Ensure all claims are addressed within 24 hours. Prioritize urgent and older cases while maintaining regular follow-ups. Base salary gross of €1500 per month; €7 meal allowance per working day; Health insurance; Quarterly performance bonus (3-month incentive periods, dependent on approval each cycle) Schedules: monday to friday (including bank holidays), from 8 am to 5 pm Days off: weekends Hybrid model of work: first month on site (after that: one week 3 days at the office, second week: 2 days at the office) Office located in the heart of Lisbon (Avenida da Liberdade). Opportunity for professional growth; Start date: beginning of September If you're looking for a dynamic role where you can use your language skills and customer service expertise, apply now! Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know. fluent in French (written and spoken) - C2 level or Native; good command of English (written and spoken) - minimum C1 level; excellent organizational and time management skills; clear and effective communication skills; attention to detail and accuracy in managing contracts and documentation; knowledge of logistics and transport processes (preferred); previous experience in administrative support or business management roles (preferred); good English communication skills; Regime de trabalho híbrido.