CS Frontline Agent | Lisboa

CS Frontline Agent | Lisboa Are you passionate about customer service and enjoy helping clients find solutions? Join a global leader in logistics and become part of an international and dynamic team! What we're looking for -Previous experience in Customer Service, Contact Center or Administrative Support -Strong communication and customer-oriented skills -Ability to manage multiple tasks and prioritize effectively -Good problem-solving and organizational skills -Knowledge of logistics, transportation or customs processes is a plus -Good computer skills (MS Office and email management) -English proficiency is valued What you'll do -Manage customer contacts via phone and email -Provide information regarding shipment status and delivery updates -Follow up on customs clearance processes -Support customers with queries, requests and issue resolution -Ensure high levels of customer satisfaction through professional service What you'll get -Salary package -Meal allowance and additional benefits -Opportunity to join a leading multinational company -International and multicultural environment -Continuous learning and career development opportunities Location: Lisboa Schedule: Monday to Friday | 09:00 - 18:00 If you're looking for an exciting opportunity within a global logistics company, we'd love to hear from you!