Customer Agent (Spanish-speaking) – Airline Company

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. If you’re looking to grow and be inspired, as a Customer Agent in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this role As a Customer Agent, you will: - Be in charge of booking management (altering, cancelling, or creating new reservations) - Assist clients via inbound/outbound calls and email - Help the clients with doubts about Flight Club service, Vip Service, PRM (personal reduced mobility) - Deal with claims (strikes, lateness, Cancelation etc.) - Give real-time, accurate information that empowers the customer to make decisions. - Go beyond the customer's service expectations so they will remember and share their great experience. - Listen to the customer's unique situation and acknowledge their needs. Your qualifications Concentrix is a great match if you: - Have a high level of Spanish (C1) and English (B2) - written and oral - Have the ability to deal with complex situations keeping calm and assuring the costumer will proving a solution is mandatory - Have the capacity of managing tasks in a fast-paced environment - Have previous experience with GDS tools like Amadeus, Galileo, or Sabre (is preferential) - Have at least 6 months of experience in Customer Service as a Costumer Advisor or as a tourism/travel representative If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. What’s in it for you In this role, we offer benefits that help you support your unique lifestyle: - Competitive salary (base and additional bonuses) - Central location in Lisbon, Portugal - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Eligibility to work In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.