Customer Service Agents (m/f) / Italian Client Advisor Italian

Start: July, August We are partnering with a leading international customer experience provider to recruit an Italian Client Advisor for a dynamic Lisbon-based team. In this role, you will deliver high-quality client support and personalised service to Italian-speaking customers, handling enquiries, account assistance and issue resolution while promoting relevant products and creating excellent customer experiences. Your Role Provide exceptional customer service in Italian for inbound and outbound enquiries via phone, email and chat. Assist customers with account queries, product information, service activations, modifications and cancellations. Advise customers on product features, eligibility and requirements to ensure appropriate solutions are provided. Identify opportunities to upsell or cross-sell relevant services and add-ons while prioritising customer needs. Manage CRM and internal systems accurately to record interactions, follow-ups and case notes. Resolve complaints and service issues with empathy, ownership and timely escalation when necessary. Collaborate with internal teams and external partners to ensure smooth service delivery and problem resolution. Meet individual and team KPIs for quality, efficiency and customer satisfaction. Contribute to continuous improvement by sharing customer feedback and proposing process enhancements.