Customer Support - Italian Speaker (M/F/X)

Are you fluent in both Italian and English? Are you looking for an opportunity for professional growth? If so, we have the perfect opportunity for you! We are currently recruiting for one of Switzerland's largest telecommunications companies. Are you up for the challenge? Apply now and bring your talent! Ensure high solution rate and customer satisfaction at each contact Responsibility for dealing with customer contacts by telephone Serving the customer to ensure their long-term loyalty Receiving incoming customer calls Customer advice on all services and offers Creation of added value for the customer incl. sales Effective communication with customers considering qualitative and quantitative aspects Diagnosing tech issues and walk customers through the steps needed to fix various problems related to the technical line (TV, mobile, fix net and internet) What we have for you? permanent contract with a 180 days probation period schedule: Monday to Sunday, between 7am and 9pm. Bank holidays (payment of 50%+compensation) - shifts of 8h/day base salary: 920€/month gross (x14) performance bonus: up to 360€ (x12) meal allowance: 10,20€/day worked (x11 months) flex work allowance: 60€/month (x12) language allowance: 150€ for English Language + 100€ for Italian Language (x13) assiduity allowance: 110€/month health insurance remote (Portugal) after completion of 6 months in the company you can work from abroad for a maximum of 3 months per year in any EU country Apply now! Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know. #languageIF excellent communication skills in Italian (minimum C2 level) and English (minimum C1 level); solution oriented; previous experience in a call center and in sales; strong Commitment for a long term project; good PC skills; Regime de trabalho híbrido.