Dutch & French-Speaking Team Leader | Customer Experience

Start: 14.09.26 Your Role Lead, motivate, and support a team of Customer Service Representatives Monitor individual and team performance against KPIs, quality standards, and service targets Provide regular coaching, feedback, and performance reviews Support agents with escalated or complex customer cases Identify performance gaps and create effective improvement plans Manage daily operations, attendance, scheduling, and workload distribution Communicate operational updates, procedures, and business objectives to the team Work closely with Operations, Quality, Training, and other departments to improve results Promote a positive, collaborative, and high-performance team culture Fluent Dutch & French (C1/C2) Good command of English (B2 level or above) Previous experience in a Team Leader, Supervisor, Senior Agent, or similar BPO/Customer Service role Strong leadership, coaching, and people-management skills Good understanding of customer service KPIs and performance management Competitive remuneration package Stable full-time employment Opportunity to lead and develop a customer service team Professional onboarding and ongoing management training Career progression within an international organization Dynamic and multicultural working environment Employee benefits and wellbeing initiatives Continuous learning and professional development opportunities