Endpoint & Workplace Services Team Leader – Hybrid (Lisbon) M/F

Who we are: With over 25 years of experience, Sysmatch is a well-established name in IT Consultancy and Outsourcing, involved in both national and international projects that promote excellence in technology and services. Our secret? A team that blends talent, creativity, and experience to deliver robust, scalable, and tailored solutions. We’re not just tech experts — we’re partners who support our clients’ transformation, anticipate trends, and drive their evolution. Flexibility, innovation, and a forward-thinking mindset are part of our DNA. We’re hiring: Endpoint & Workplace Services Team Leader – Hybrid - (Lisbon 3x) M/F Responsibilities: - Lead and develop the End User Computing (EUC) and Unified Communications & Collaboration (UCC) teams, managing workload distribution, team performance, on-call coverage, and career development. - Act as the final technical escalation point for complex issues related to endpoints, collaboration platforms, security, and application deployment. - Define and govern endpoint architecture, including Microsoft Intune, Windows Autopilot, SCCM, application packaging, patch management, security baselines, and the Windows lifecycle. - Drive endpoint security and compliance through Microsoft Defender for Endpoint, BitLocker, AppLocker, Conditional Access, and governance frameworks. - Lead Digital Employee Experience (DEX) and automation initiatives using tools such as Nexthink, PowerShell, Terraform, and Infrastructure as Code (IaC) practices. - Oversee Configuration Management Database (CMDB) accuracy, reporting, vendor management, and operational governance. - Collaborate with internal teams, customers, and international teams to ensure service consistency, continuous improvement, and SLA compliance. - Support recruitment, onboarding, mentoring, and knowledge-sharing activities within the EUC function. Mandatory Requirements: - 7+ years of experience in endpoint engineering, architecture, and support, including at least 2 years in a leadership role. - Strong expertise in Microsoft Intune, Windows Autopilot, SCCM, Microsoft 365 endpoint management, and endpoint security technologies. - Hands-on experience with application packaging (MSI, MSIX, IntuneWin), patch management, Windows Update for Business, and deployment automation. - Advanced knowledge of Microsoft Defender for Endpoint, BitLocker, AppLocker, and endpoint hardening best practices. - Experience with Nexthink (or a similar DEX platform), ServiceNow, and automation frameworks such as PowerShell or Terraform. - Excellent stakeholder management, governance, reporting, and communication skills, with English proficiency at B2 level or higher. - Proven experience leading technical teams in - Managed Services or IT operations environments. Nice to Have: - Experience working in Managed Service Provider (MSP) environments, telecommunications, or financial services. - Knowledge of RoboPack or similar application packaging solutions. - Microsoft, CompTIA, or endpoint management/security-related certifications. - Familiarity with Microsoft Copilot, AI-driven endpoint management, and regulatory frameworks such as DORA, FCA or PRA. What we offer: • A personalized onboarding experience that welcomes and supports you throughout your journey. • Regular and constructive feedback to boost your growth and development. • A dynamic project with a prestigious client. • A competitive salary package, aligned with your experience and skills. • Career development opportunities through ambitious and innovative tech projects. • A collaborative culture that values creativity and individual progress. • Access to exclusive discounts in a wide network of partners, including health, wellness, travel, culture, gastronomy, leisure and much more. • Team-building events and initiatives that create memorable shared experiences. Salary Range: 40.000e - 50.000€ Gross Annual + Benefits