Italian-Speaking Customer Support Specialist | REMOTE Portugal

We are hiring a Italian-Speaking Customer Support Specialist to assist customers in Italian and English , handling both back-office tasks and inbound/outbound calls across the full online order journey. The role involves managing sensitive customer data in compliance with PCI and GDPR policies. You will work closely with customers, couriers, financial institutions, and internal teams to ensure smooth service delivery. Responsibilities: Communicate effectively with customers, carriers/couriers, financial institutions, and internal teams to ensure smooth operations. Deliver high-quality customer service while continuously working to enhance the overall customer experience. Identify, analyze, and resolve complex issues, escalating cases when necessary using internal tools and the Knowledge Base. Collaborate closely with team members to achieve shared goals and maintain a strong team-oriented environment. Mandatory Profile: Italian language at a native level English language at a C1 level Strong communication and empathy Customer support mindset Comfortable with phone and email support What We Offer: With company apartment: Base salary: €768 gross/month Allowances: €282/month Apartment benefit: €200/month Total package: €1250 gross/month Apartment without company: Base salary: €941 gross/month Allowances: €310/month Total package: €1251 gross/month + Health insurance Meal allowance included Accommodation option available for candidates living more than 100 km from the workplace Additional Details: Work remotely from home. Contract: 12-month contract, with possibility of permanent employment after 2 years Schedule: 40 hours/week, rotational shifts, 24/7 coverage Note: EU citizenship or full working rights are required!! Are you ready to embark on a new journey in your career? We're hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Portugal. You'll sign directly with the Portuguese employer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—offering advice and support at every step to help you secure a job you'll be happy with. By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. Vaga em regime 100% remoto.