Job Openings at Dark Fibre Africa

(adsbygoogle = window.adsbygoogle || []).push({}); DFA finances, builds, installs, manages, and maintains a world-class dark fibre network to transmit metro and long-haul telecommunications traffic in South Africa. We started rolling out our network in South African cities during October 2007. At the beginning of 2018, we'd invested over R10 billion and installed close to 13,000 kilometres of fibre in... Contents Open Jobs Applications Specialist (GIS) Server Administrator Method of Application Applications Specialist (GIS) Job Type Full Time Qualification Bachelors Experience 5 years Location Gauteng City Johannesburg Job Field ICT / Computer Description An Applications Specialist is responsible for the application and software value chain, in order to provide product solutions for specific business needs. This role requires the management of the entire process of building applications, from the design and creation process, to testing, rolling out the application and the 3rd line support for applications used with DBS. Requirements A B- Degree in Information Technology or related field. ITIL Certification-compulsory (Practitioner level or above preferred0 At least 2 certifications in your area of specialisation and /or general IT Applications (applications specialists are expected to be experts in several computer programs and data interfaces) Minimum 5 years' experience in IT infrastructure and / or IT Support. Demonstrated Knowledge of Information Technology Systems and Infrastructure. Demonstrated Knowledge of IT Core Processes. Have the willingness and ability to learn other areas of specialisation within the IT Applications field. go to method of application » Server Administrator Job Type Full Time Qualification Bachelors , Higher National Certificate , National Certificate (NCV) Experience 1 - 3 years Location Gauteng City Johannesburg Job Field ICT / Computer ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS) Operational Agility Receive and log calls from users, correctly identify the incident from the list of options that requires resolution and prioritise accordingly Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues and/or specialist Work with the IT Infrastructure Specialist to set-up and maintaining the network and servers Proactively track server activity for potential issues and improve efficiency by evaluating system network functions Perform upgrades of software and maintain virtual and physical servers and the network as per the annual schedule Diagnose and fix network issues as quickly as possible within the agreed OLAs/ SLAs Ensure the business is notifies of any network or server failures with agreed timelines Customer and Business Centricity Accurately record, update and document requests using the IT service desk system Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible Maintain a first-class level of customer service ensuring that all customers are treated efficiently within agreed OLAs/ SLAs Collaborate with team members to create, maintain and publish relevant support documentation to assist staff in the quick resolution of their incidents and service requests to enable users to become more self-sufficient Participate in development of client training programs by identifying learning issues; recommending instructional language etc. Capability Differentiation Conduct research on emerging products, services, protocols and standards in support of the discipline Conduct research and contribute to best practices and industry standards in your area of responsibility Learn relevant business processes and understand the data and information flows, criticalities and dependencies Expand own IT capabilities by obtaining relevant certifications and higher levels with DBS beyond assigned areas of expertise Miscellaneous Perform any other work-related duties and responsibilities that may be assigned from time-to-time by management Requirements Competencies and Minimum Requirements: Qualifications and experience An IT-related Diploma is compulsory, but a Degree in computer science or related field would be highly advantageous An intermediate to advanced knowledge of MS products Professional Certifications: CompTIA A+ and N+ Certification - compulsory Certified Desktop Support Technician – advantageous ITIL Certification would be advantageous (Foundation level) 1-3 years working experience in an IT Network Support, preferably in an ICT environment (adsbygoogle = window.adsbygoogle || []).push({}); Method of Application Use the link(s) below to apply on company website. Applications Specialist (GIS) Server Administrator Build your CV for free. Download in different templates.