Portuguese-speaking Client Advisor in Porto (EU Portuguese)

Start: 6/10 This role is ideal for a customer-focused professional who enjoys building positive relationships, providing expert assistance, and resolving enquiries efficiently. You will communicate with customers in European Portuguese, deliver accurate information, and ensure a consistently high-quality client experience in an international environment. Your Role Handle inbound customer enquiries by phone, email, chat, or other supported channels Assist customers with product, service, account, and order-related enquiries Provide accurate information and clear guidance in European Portuguese Identify customer needs and recommend appropriate solutions Resolve customer concerns efficiently and aim for first-contact resolution whenever possible Deliver professional, friendly, and empathetic customer service during every interaction Accurately document customer interactions and maintain up-to-date case information Follow established processes, procedures, and quality standards Escalate complex issues to the appropriate internal teams when required Maintain a consistently positive client experience and represent the brand professionally