Technical Support Team Leader - Lisbon, Portugal

Are you an experienced Team Leader with a strong background in Technical Support? We're looking for a Portuguese-speaking Technical Support Team Leader to join a growing international project based in Lisbon, Portugal. If you're passionate about leading teams, driving performance, and delivering an outstanding customer experience, this is your opportunity! Your role As a Technical Support Team Leader, you will be responsible for leading, coaching, and developing a team of Technical Support Advisors while ensuring service excellence and achieving operational KPIs. Your main responsibilities include: Leading, motivating, and coaching a team of Technical Support Advisors; Monitoring team performance and ensuring KPIs and quality targets are achieved; Conducting regular one-to-one meetings, coaching sessions, and performance reviews; Supporting the team with technical escalations and complex cases; Collaborating with Operations, Quality, and Training teams to drive continuous improvement; Creating a positive, customer-focused, and high-performing team environment. What we're looking for Native or fluent Portuguese (C1/C2); Good command of English; Minimum 2 years of experience as a Team Leader in a Technical Support environment; Strong leadership, coaching, and people management skills; Excellent communication and problem-solving abilities; Experience working in a KPI-driven environment. What we offer Opportunity to join a growing international project; Competitive salary and benefits package; Paid onboarding and continuous training; Career development opportunities; Dynamic and multicultural work environment;