Concessions Services Manager (Restaurants) | 30 August, 2026 | Jobs and careers with Selfridges

Jobs and careers with Selfridges - Role PurposeThe Concession Services Manager is responsible for ensuring operational excellence, strong service standards, and effective relationships with restaurant concession partners across Selfridges.The role focuses on day-to-day operational leadership, ensuring partners deliver in line with Selfridges service standards, governance requirements, and guest experience expectations.This position works closely with internal teams including Marketing, PR, Digital, and Compliance to ensure concession restaurants are aligned with the Selfridges brand and business strategy.This is a site-based operational role requiring a strong on-floor presence.Key ResponsibilitiesCustomer ExperienceDeliver a consistent, high-quality guest experience across all concession restaurants.Ensure concession partners meet Selfridges service standardsMaintain a visible presence on the restaurant floorMonitor guest feedback and identify improvement opportunitiesResolve guest issues and manage service escalationsSupport partners in improving guest satisfactionOperational OwnershipOversee day-to-day restaurant operations and ensure governance standards are met.Monitor operational performance across concession restaurantsEnsure compliance with Selfridges policies and operational standardsCoordinate duty management coverage when requiredSupport store approval processes for concessionsIdentify and manage operational risksPartnership & CollaborationBuild strong relationships with concession partners and internal teams.Act as the main operational contact for restaurant partnersMaintain alignment with Selfridges service standardsCollaborate with Marketing, PR, Digital, and Store Operations teamsSupport marketing campaigns and promotional activityAssist with website and digital updates for concession restaurantsOperational AgilityRespond effectively to operational challenges and changing business needs.Provide operational support during peak periods and key eventsSupport concession partners with operational or service issuesCoordinate operational coverage where neededIdentify opportunities to improve processes and efficiencyCommercial PerformanceSupport concession partners in delivering strong operational and trading performance.Monitor service standards and operational performanceIdentify opportunities to enhance efficiency and guest experienceSupport promotional activity and trading initiativesEnsure alignment with wider store trading strategiesGovernance & ComplianceEnsure all concession partners operate safely and in line with regulations.Monitor compliance with Food Safety, Health & Safety, and Fire Safety requirementsSupport audits and ensure corrective actions are implementedMaintain governance standards across restaurant operationsTraining & CapabilitySupport service standards and operational capability across concession teams.Encourage strong service and operational practicesSupport training and capability development where requiredCoach Duty Managers to deliver consistent service standardsAbout YouA natural leader who enjoys motivating, supporting, and developing teams to achieve great results.Strong knowledge of restaurant operations, with curiosity and enthusiasm for the hospitality industry.A hands-on, flexible manager who takes ownership and approaches the department with a business mindset.Passionate about delivering the world-class service and guest experience Selfridges is known for.Confident building genuine connections with customers while creating an enjoyable and engaging environment.Professional and composed, with the ability to manage challenging situations calmly and diplomatically.An effective communicator with a clear understanding of restaurant operations.Positive, proactive, and willing to go above and beyond to support both customers and colleagues.This role offers the opportunity to work alongside a diverse team with expertise across a wide range of hospitality and catering disciplines. There are also many opportunities to collaborate on projects and initiatives across the wider business — ensuring no two days are ever the same.As Harry Gordon Selfridge once said, “There’s no fun like work"