Contact Centre Deputy

As Contact Centre Deputy, you will take a hands-on leadership role in the daily running of the contact centre, with a clear focus on driving sales conversion, coaching and developing Booking Coordinators, and ensuring operational excellence. Working closely with the Contact Centre Managers, you will be accountable for maintaining high performance across inbound and outbound activity, embedding best practice sales behaviours, and ensuring KPIs such as handle rate, conversion, and job despatch ar…