IT Service Desk Engineer

Salary: £20,000 - 32,000 per year Requirements: Active or recently lapsed NPPV3 clearance (essential) Proven experience in a Service Desk / 1st & 2nd Line Support role Windows 10 / Windows 11 proficiency Microsoft 365 (Office, Outlook, SharePoint) experience Familiarity with Active Directory & Exchange Experience with Intune and/or SCCM Understanding of ITIL processes (Incident, Problem, Change, Configuration) Experience using ITSM tools (e.g. Assyst or similar) Excellent communication and cust…