IT Service Desk Technician - Graduate Level

Summary: The key purpose of the job is to provide solutions to customers' more common IT problems by taking ownership of service requests with clear customer communication, and delivering exceptional levels of service through managing customer expectations. This is a full-time position working Monday-Friday, 37.5 hours per week, on a variety of shift patterns between our core hours of 7am-6pm. There is also a requirement to work flexibly outside these core hours where required which may involve…