Retail Experience Training Manager (Manchester) | 4 September, 2026 | Jobs and careers with Selfridges

Jobs and careers with Selfridges - The Retail Experience Manager is responsible for equipping our store teams with the knowledge, skills and mindset to deliver exceptional service, selling, and clienteling experiences at Selfridges. Acting as a trusted retail learning partner to our store teams, they recommend and deliver targeted learning solutions powered by insights and feedback. Through inspiring training delivery and a relentless focus on embedding behaviours into everyday shopfloor practice, they enable teams to perform at their best, build meaningful customer relationships and deliver outstanding commercial results. You’ll be responsible for: Expertise and Influence:Represent retail learning in a core store partnership group comprising of CCSM, DMs, and relevant Store Management/teamsMeeting regularly to review KPIs (NPS, clienteling, and learning measures) understand areas of opportunity/success and set focuses and plan of action based on each other’s areas of expertise.Be a visible Retail learning ambassador, providing updates on retail learning initiatives within Head Office meetings and on the shop floor, through support, coaching and visible role modelling of exceptional service behavioursBuild capability and engagement of retail tools and learning resources (e.g. Reach and Workday), supporting Managers and store teams to embed Selfridges standards, stay informed of learning priorities, take ownership of their developmentSupport the evolution of learning content, tools, and programmes, ensuring they remain relevant and effective, while using creative thinking and agile learning approaches to meet store needs where tools might be limitedChampion a culture of learning, recognition, and progression by celebrating achievements, supporting career development, and contributing to quarterly divisional get-togethers/initiatives. Facilitation and Training DeliveryDeliver a blended learning offer of different training formats to meet retail store needs (1:1, group, e-learning, briefs)Deliver impactful service and selling skills training with strong shopfloor application that supports conversion and salesDrive a culture of meaningful sign-up through insightful unlocked trainingEmbedding and Follow-upDeliver Clienteling Onboarding and Clienteling specific training modules (Inc. Reach & Outreach) that inspire a culture of loyalty and repeat businessSupport key business activations and trading moments by providing targeted service and clienteling learning solutions enabling teams to maximise opportunities and deliver exceptional customer experiencesMonitor training attendance and engagement and following through with managers where neededUse performance measures, observation and feedback to ensure learning objectives are achieved. Working with managers to reinforce and embed learning through tailored follow-up interventions—including 1:1 coaching, team briefings, observations, and feedbackSuccessful candidate will have:Proven retail sales experience with strong background in Clienteling and SellingExcellent facilitation and training delivery skills that drive behaviour changeA hands-on, “floor-ready” mindset with a passion for developing othersConfident use of data and insights to drive action and improve performanceStrong understanding and previous use of learning tools and systemsExcellent stakeholder management and influencing skillsHighly organised with strong follow-throughA curious, solution-focused mindset with a proactive approach to challengesIntermediate content design experience Successful candidates could be: Store Managers, Assistant Managers, Store Team Leaders, Trainers,This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business