Housekeeping-Housekeeper

Description JOB RESPONSIBILTIES: Always maintain positive guest relations at all times and guest confidentiality . Work to resolve guest complaints, ensuring guest satisfaction. Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities. Be familiar with all local attractions/activities to respond to guest inquiries accurately. Maintain complete knowle…