Medical Support Assistant - Indian Health Service

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-06: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level GS-05 in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Interviewing and registering patients; scheduling and coordinating Public Health Nursing appointments and follow-up services; maintaining electronic patient records and program registries; and providing administrative support while protecting confidential patient information. (Specialized experience must be documented for the specialty you are applying for.) Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement. Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Customer Service Interview patients to obtain demographic, insurance, and eligibility information. Explain Public Health Nursing services, procedures, and appointment requirements to patients and families. Respond to telephone and in-person inquiries and refer individuals to appropriate staff or community resources. Scheduling Coordinate clinic, home visit, school health, immunization, and screening appointments. Prioritize and adjust appointment schedules to accommodate urgent patient needs. Contact patients regarding missed appointments and follow-up services. Records Management Enter, retrieve, and update patient information in electronic health record and PHN case management systems. Maintain PHN registries for immunization, diabetes, communicable disease, prenatal, postpartum, and other public health programs. Maintain accurate confidential patient records in accordance with privacy requirements. Reports Prepare recurring activity reports and statistical reports using electronic data. Maintain program files, manuals, educational materials, and correspondence. Administrative Support Prepare supply requisitions and monitor inventory. Perform filing, mail distribution, and general clerical support for the PHN program