Medical Support Assistant - Veterans Health Administration

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). You MUST meet the education described below to meet the BASIC qualifications for this position: Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: GS-3 Medical Support Assistant (Full Performance Level)In addition to the basic requirements listed above, applicants at the GS-3 grade level must also meet the following requirements: Experience or Education: Candidates must meet the basic requirement for experience/education GS-4 MSA (Full Performance Level)In addition to the basic requirements listed above, applicants at the GS-4 grade level must also meet the following requirements: Experience: One-year of experience equivalent to the next lower grade level (GS-3). OR, Education: one years of education above high school. AND In addition to the experience/education, your resume MUST demonstrate all the below Knowledge, Skills, and Abilities (KSAs). Knowledge of basic medical terminology to assist in the provision of care to patients. Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics. Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients. Ability to use, and navigate between, various types of office automation equipment and software (i.e., computer systems, web-based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care. We cannot assume anything. If you would like credit for your experience, please make sure you list the Job Title, dates of employment, work schedule (full-time or part-time or list number of hours), and a complete list of the duties you performed for each job. GS-5 MSA (Full Performance Level)In addition to the basic requirements listed above, applicants at the GS-5 grade level must also meet the following requirements: Experience: One-year of experience equivalent to the next lower grade level (GS-4). OR, Education: two years of education above high school. AND In addition to the experience/education, your resume MUST demonstrate all the below Knowledge, Skills, and Abilities (KSAs). Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. We cannot assume anything. If you would like credit for your experience, please make sure you list the Job Title, dates of employment, work schedule (full-time or part-time or list number of hours), and a complete list of the duties you performed for each job. Preferred Experience: i. Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments. ii. Ability to utilize computer systems to enter administrative data in patient systems. iii. Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-03 to GS-05. Physical Requirements: The work is sedentar